Privacy Policy

LimeworkTechnologies LLC ("we", "us", "our") operates RateAgent.io. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Platform.

By accessing or using the Platform, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use the Platform.

We are committed to protecting your personal data in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), Cabinet Decision No. 34 of 2022, the DIFC Data Protection Law, and ADGM Data Protection Regulations where applicable.

LimeworkTechnologies LLC, registered in DIFC, Dubai, UAE, is the data controller responsible for your personal data.

3.1 Information You Provide

We collect information you voluntarily provide, including:

• Account information: Name, email address, phone number, password
• Profile information: Preferences, saved searches, favourite agents
• Agent registration: License information, agency details, professional credentials, photo, biography
• Reviews and content: Ratings, written feedback, transaction details you submit
• Communications: Messages with us or through the Platform

3.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, features used, time spent
• Location data: General location based on IP address
• Cookies and similar technologies: See our IconCookie Policy

3.3 Information from Third Parties

We may receive information from:

• Dubai Land Department: Agent licensing and transaction data
• Social media platforms: If you use social login
• Regulatory authorities: To verify agent licenses
• Analytics providers: Platform usage analytics

We use your data to:

• Provide and improve our Platform and Services: Operate and maintain the Platform, process registrations, enable reviews and ratings
• Process your account: Registration and authentication
• Display reviews and content: Show reviews and content you submit
• Communications: Send service-related communications
• Marketing: Send marketing communications (with your consent)
• Analyse and improve: Analyse Platform usage and improve user experience
• Verification: Verify agent credentials, authenticate user identities, prevent fraud
• Legal Compliance: Comply with applicable laws, respond to legal requests, protect our rights

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually bound to protect your information.

Public Information

Reviews and ratings you submit are publicly visible. Agent profiles (for registered agents) are publicly accessible. Exercise caution when sharing personal information in public areas.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of RateAgent, our users, or others.

With Your Consent

We may share information for other purposes with your explicit consent.

We retain your personal information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Reviews may be retained in anonymized form after account deletion to maintain the integrity of our review system.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at privacy@rateagent.io. We will respond within 30 days.

We use cookies and similar technologies to collect information and improve our Services. For detailed information about our use of cookies, please see our IconCookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent tool.

The Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through the Platform.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable transfer mechanisms

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If we learn that we have collected information from a child under 18, we will take steps to delete such information promptly.

We may update this Policy from time to time. We will notify you of material changes by:

• Posting the updated Policy on the Platform
• Updating the "Effective Date" at the top
• Sending you an email notification (for material changes)

Your continued use of the Platform after changes indicates acceptance of the updated Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: