Data Protection

LimeworkTechnologies LLC is committed to protecting the personal data of all users, agents, and stakeholders who interact with RateAgent.io. This document outlines our comprehensive approach to data protection.

We comply with:

• UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021)
• Cabinet Decision No. 34 of 2022 (Executive Regulations)
• DIFC Data Protection Law No. 5 of 2020
• ADGM Data Protection Regulations 2021

We adhere to the following principles:

3.1 Lawfulness, Fairness, and Transparency

We process data lawfully with a valid legal basis, fairly without deception, and transparently with clear communication about our practices.

3.2 Purpose Limitation

We collect data only for specified, explicit, and legitimate purposes and do not process data in ways incompatible with those purposes.

3.3 Data Minimisation

We collect only data that is adequate, relevant, and necessary for our stated purposes.

3.4 Accuracy

We take reasonable steps to ensure personal data is accurate and kept up to date. Inaccurate data is corrected or deleted promptly.

3.5 Storage Limitation

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

3.6 Integrity and Confidentiality

We implement appropriate security measures to protect against unauthorised access, loss, destruction, or damage.

4.1 Encryption

• Data in transit: Protected using TLS 1.3
• Data at rest: Encrypted using AES-256
• Password storage: Securely hashed using industry-standard algorithms

4.2 Access Controls

• Role-based access permissions
• Multi-factor authentication for sensitive operations
• Regular access reviews and audits

4.3 Infrastructure Security

• Secure cloud hosting with redundancy
• Regular security assessments and penetration testing
• 24/7 monitoring and intrusion detection

Under applicable data protection laws, you have specific rights regarding your personal data:

To exercise any of these rights, contact us at privacy@rateagent.io.

In the event of a personal data breach, we have established procedures to:

• Detect and contain the breach promptly
• Assess the risk to individuals
• Notify relevant regulatory authorities within required timeframes (typically 72 hours for high-risk breaches)
• Notify affected individuals when there is a high risk to their rights and freedoms
• Document the breach and remediation actions
• Implement measures to prevent recurrence

If you believe your data has been compromised, please contact us immediately at security@rateagent.io.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with applicable laws.

The DPO's responsibilities include:

• Monitoring compliance with data protection laws
• Advising on data protection impact assessments
• Cooperating with regulatory authorities
• Serving as a point of contact for data subjects

You can contact our DPO at dpo@rateagent.io.

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can address your concerns directly.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. In the UAE, this includes:

• UAE Data Office: For matters related to the Federal Personal Data Protection Law
• DIFC Commissioner of Data Protection: For data processed within DIFC
• ADGM Registration Authority: For data processed within ADGM

For any questions, concerns, or requests related to data protection, please contact us:

For more information about how we collect and use your data, please see our Privacy Policy.